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Our Terms of Business
General
- Treatment plans are estimates and we will endeavour to inform you should the charges change once the treatment plan has started. If needed, additional procedures will be carried out, but only after obtaining your consent
- Estimates given to patients will remain valid for a period of three months from the date of the estimate or as otherwise specified in the estimate
- We request that fees are payable before or on the day of treatment
- For large courses of treatment (exceeding the value of £1,000) we reserve the right to request full or partial payment of fees (if agreed with your dentist) before the day of treatment
Membership
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When signing up to our membership, we require a minimum commitment of 12 months.
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Membership may be cancelled at any time after 12 months; however, we politely request two months’ notice.
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No refunds will be issued if the membership is cancelled within the initial 12-month period or if any benefits remain unused.
- Membership fees are reviewed annually in January
Methods of Payment
- We accept cash, cheques (with a valid guarantee card), debit cards and credit cards
- We can also arrange interest free credit agreements for many treatments. Please ask one of our Client Coordinators for details
Payment incentive
- If payment is made in full on the day of treatment, or before your first visit of a large course of treatment, you are entitled to a Member fee reduction.
- Adult Illume Members are entitled to a reduction of up to 10% off our standard rate, depending on the treatment. For details, please refer to the Illume Membership brochure
- Child Illume Members are entitled to a reduction of up to 20% off our standard rate. depending on the treatment. For details, please refer to the Illume Membership brochure
- Member reductions are not applied to laboratory fees or to the cost of oral hygiene accessories
Interest
- Interest will be added to accounts that remain unpaid for more than 30 days after delivery or posting to the patient
- Interest will be at the rate of 2.5% per month. This is calculated from one month after the date of delivery or posting of the account, until the date of payment
Unattended or cancelled appointments
- As an appointment has been reserved exclusively for you, we require at least 24 hours' notice for any cancellations. For more complex cases, a longer notice period may be required: please see the full terms and conditions of your treatment plan
- Failure to attend an appointment, or cancelling with insufficient notice, may result in a fee. The charge will vary depending on the length of the scheduled appointment.
Returned Cheques
- If a cheque returned unpaid by your bank for any reason, you will pay any charge or fee imposed by our bank. If this is not paid, this charge or fee will be added to your account
Emergency On Call
- If you require an emergency appointment please contact the practice, we reserve appointments each day for emergencies and will aim to get you an appointment within 24-48hours.
- Outside of practice hours, still call the practice to listen to the voicemail, where you will be given the emergency telephone number.
- An emergency is classed as severe, acute pain, trauma, excessive bleeding or facial swelling.
Treatment Guarantee
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We’ve partnered with SmileSafe to provide our patients with a comprehensive 5-year warranty on all treatments carried out at Illume. For full details, including terms and conditions, please visit the SmileSafe website: www.smilesafe.co.uk
