HomeTerms of Business

Our Terms of Business

General

  • Treatment plans are estimates and we will endeavour to inform you should the charges change once the treatment plan has started. If needed, additional procedures will be carried out, but only after obtaining your consent
  • Estimates given to clients will remain valid for a period of three months from the date of the estimate or as otherwise specified in the estimate
  • We request that fees are payable before or on the day of treatment
  • For large courses of treatment (exceeding the value of £1,000) we reserve the right to request full or partial payment of fees (if agreed with your dentist) before the day of treatment

Methods of Payment

  • We accept cash, cheques (with a valid guarantee card), debit cards and credit cards (excluding American Express)
  • We can also arrange interest free credit agreements for many treatments. Please ask one of our Client Coordinators for details

Payment incentive

  • If payment is made in full on the day of treatment, or before your first visit of a large course of treatment, you are entitled to a discount.
    • Adult Illume Members are entitled to a discount of either 10% or 20% off our standard rate, depending on the treatment. For details, please refer to the Illume Membership brochure
    • Child Illume Members are entitled to a discount of either 20% or 40% off our standard rate. depending on the treatment. For details, please refer to the Illume Membership brochure
    • Illume Members who take advantage of interest free credit agreements are entitled to a 5% or 10% discount off our standard rate, depending on the treatment. For details, please refer to the Illume Membership brochure
    • Non-members will receive a 5% discount off our standard rate
  • Discounts are not applied to laboratory fees or to the cost of oral hygiene accessories

Interest

  • Interest will be added to accounts that remain unpaid for more than 30 days after delivery or posting to the client
  • Interest will be at the rate of 1.5% per month. This is calculated from one month after the date of delivery or posting of the account, until the date of payment

Unattended or cancelled appointments

  • As an appointment has been reserved exclusively for you, we require at least 24 hours' notice for any cancellations. For more complex cases, a longer notice period may be required: please see the full terms and conditions of your treatment plan
  • Failure to attend an appointment or cancellation with insufficient notice, will result in a 50% charge of the standard fee

 

Returned Cheques

  • If a cheque returned unpaid by your bank for any reason, you will pay any charge or fee imposed by our bank. If this is not paid, this charge or fee will be added to your account
  • Request an Appointment

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