Terms of Business

  • 1. General
    • a) Treatment plans are estimates and we will endeavour to inform you should the charges change once the treatment plan has started. Additional procedures will be carried out if essential and in the best interest of the client after obtaining the client's consent.
    • b) Estimates given to clients will remain valid for a period of three months from the date of the estimate or as otherwise specified in the estimate.
    • c) We respectfully request that fees are payable before or on the day of treatment.
    • d) For large courses of treatment (value exceeding £1,000) we reserve the right to request full or partial payment of fees (if agreed with your dentist) before the day of treatment.
  • 2. Methods of Payment
    • For your convenience we accept cash, cheques (with a valid guarantee card), debit cards and credit cards (excluding American Express).
    • We are also able to arrange interest free credit agreements for many treatments, please ask one of our Client Coordinators for details.
  • 3. Payment Incentive
    • a) If payment is made in full on the day of treatment, or before the client's first of a series of visits forming a large course of treatment, the client is entitled to a discount.
    • b) ;
      • i) Adult members are entitled to a discount of 20% or 10% off our standard rate. For details please refer to the Illume Membership brochure.
      • ii) Child members are entitled to a discount of 40% or 20% off our standard rate. For details please refer to the Illume Child Membership brochure.
      • iii) For Members taking advantage of interest free credit agreements a 10% or 5% discount off our standard rate will be applied. For details please refer to the Illume Membership brochure.
      • iv) Non-members receive a 5% discount off our standard rate.
    • c) Discounts are not applied to laboratory fees or to the cost of oral hygiene accessories.
  • 4. Interest
    • a) Interest will be added to accounts which remain unpaid for more than 30 days after delivery or posting to the client.
    • b) Interest will be at the rate of 1.5% per month calculated during the period from the date of one month after the date of delivery or posting of the account until the date of payment.
  • 5. Unattended or Cancelled Appointments
    • As clinical time has been reserved exclusively for you we require at least 24 hours notice (for more complex cases there may be longer notice required please - see full terms and conditions of your treatment plan).
    • Failure to attend an appointment or if insufficient notice is given 50% of the standard fee will be charged.
  • 6. Returned Cheques
    • If a cheque rendered in payment of an account is for any reason returned unpaid by the client's bank the client will pay forthwith on demand the amount of any such charge or fee imposed by our bank and if not paid on demand such charge or fee will be added to the client's account.
intro shadow