Complaints Procedure

Illume’s dental team endeavours to do its absolute utmost to ensure you are happy with your treatment and your experience with us.

In the event that you have any cause for complaint our aim is to resolve your issue as swiftly as possible, with goodwill and to your satisfaction. To assist us in doing this, in the first instance, please speak to one of our Client Co-ordinators or your dental clinician to seek to resolve the issue. To maintain client confidentiality you will be seen in a private area of the practice.

If your issue remains unresolved please speak to Clare our Practice Manager on 01242 522230 who will gather all the facts and respond within 3 working days.

In the unlikely event that we cannot resolve your complaint to your satisfaction please contact the Dental Complaints Service on 08456 120 540 at local rate (Monday - Friday 9am - 5pm).

For the full copy of Illume's complaints procedure please contact the Practice Manager.

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