Illume Promise
and what we need from you

ntro shadow

Illume's team will

  • Welcome you into a caring and professional environment
  • Be polite and courteous at all times paying particular attention to your privacy
  • Listen carefully to your needs and explain what we can realistically achieve
  • Put your health and wellbeing at the core of everything we do
  • Do our absolute best to keep to time
  • Consistently deliver the highest quality of care and service
  • Communicate all treatment options to you with a clear idea of investment involved
  • Keep up to date with the latest techniques and current thinking
  • Ensure your safety with excellence in cross infection procedures
  • Make no charge for appointments cancelled with more than 24 hours notice

We ask that

  • You arrive on time for your dental appointment
  • You follow our aftercare instructions utilising the techniques we teach you
  • You settle your account with us as requested according to our terms and conditions
  • You let us know what you think of what we do – right or wrong, good or bad
  • If you are unhappy with any aspect of your visit, you will tell us so that we may respond quickly to your concerns
  • You help us to grow our practice by recommending us to family, friends and colleagues in Cheltenham and the wider Gloucestershire area