Illume Promise
and what we need from you

Illume's team will

Welcome you into a caring and professional environment
Be polite and courteous at all times paying particular attention to your privacy
Listen carefully to your needs and explain what we can realistically achieve
Put your health and wellbeing at the core of everything we do
Do our absolute best to keep to time
Consistently deliver the highest quality of care and service
Communicate all treatment options to you with a clear idea of investment involved
Keep up to date with the latest techniques and current thinking
Ensure your safety with excellence in cross infection procedures
Make no charge for appointments cancelled with more than 24 hours notice

You arrive on time for your dental appointment
You follow our aftercare instructions utilising the techniques we teach you
You settle your account with us as requested according to our terms and conditions
You let us know what you think of what we do – right or wrong, good or bad
If you are unhappy with any aspect of your visit, you will tell us so that we may respond quickly to your concerns
You help us to grow our practice by recommending us to family, friends and colleagues in Cheltenham and the wider Gloucestershire area