All News

Resumption of Dental Services

Dear Illume Clients,

As you may be aware, the national media carried the news in the afternoon of Thursday 28th May that English dental practices had been given the go ahead by our Chief Dental Officer to re-open from Monday 8th June 2020, in line with the latest measures to gradually release lockdown announced by the Government. Delighted as we are, after 10 weeks with little information, the news came as a surprise to members of the dental profession, which remains disappointed at the lack of information and by the way in which this news was released, potentially raising false hopes with the public of normal service being resumed straightaway. This has left a very short time frame of only six working days to prepare. However, much work has been going on behind the scenes, both at Illume, and within the profession to offer you a revised service from June 8th.   

While we have been unable to provide treatment to clients during the past weeks, our dentists have been available for telephone consultations and emergency advice. Carley and Lucy, who I am sure many of you will have spoken to if we have needed to reschedule an appointment, have been at Illume every day ensuring the smooth running of the practice during lockdown. I would like to thank them, and our clinicians for continuing to look after clients during difficult and unprecedented circumstances and providing the care and guidance you can always expect from us.

I speak on behalf of the whole team when I express our incredible gratitude to you, our clients, for your patience and understanding when rescheduling, postponing or deferring treatment. The resumption of the safe and effective provision of the full range of dental services, will develop in phases, as previously outlined in Mike’s Clinical Director newsletter.  There will be logistical challenges ahead but as mentioned before we will be extending our practice opening times as necessary to include evenings and weekends, to enable us to ‘catch up’.

Phased Return

First, please be assured that the health and safety of all our clients and our team is our priority.  We will begin a phased return by reviewing weekly what we are able to provide for you. We will begin with a reduced team to minimise the number of people in the practice at any one time, and will give priority to clients with dental pain and to those with problems that arose during the lockdown period.

With some treatments still not practical to commence immediately, it is important in the first instance that we manage and prioritise your dental health requirements.

Please be assured we have compiled systems to ensure recall patterns remain as close to your recommended dental provision as possible and we will do all we can to ensure your membership entitlements are met. 

Things Will Be Different

For a while you can expect things to look and feel a little different. As a dental practice, we work in an environment where the prevention of the spread of infections is woven into everything we do. As we continue to observe, interpret and apply the recommendations of our dental regulators, we may look a little different in our PPE and we will carry out extra measures when considered necessary in our stringent infection control procedures. This will include client pre-screening questions in advance of your appointment, temperature checks and hand sanitising upon arrival. Don’t worry! When you arrive at Illume a familiar face will be there to talk you through what’s going to happen.

How You Can Help

As part of our phased return and to temporarily minimise the number of people in the practice at any one time, we ask that you only attend Illume when you have an appointment, and do so alone unless you need to be accompanied by a parent, guardian or carer. 

We will be temporarily staggering the appointment diary to avoid client cross-over and to ensure additional infection control measures are carried out in-between clients in treatment rooms and public areas. We ask that you arrive on time so we can carry out the additional checks – but equally please do not arrive too early as we won’t be able to offer you refreshments and we may have to ask you to remain in your car while you wait.

And Finally

We recognise that this is still a difficult time for everyone and while we work to establish what the long-term future of dentistry looks like, we want to assure you of our commitment to provide you with the services you depend on. We really do appreciate your cooperation and understanding, and we will keep you frequently updated. If you have an appointment scheduled for June or July, we will be contacting you in due course. Those of you waiting for emergency appointments on our priority list will be contacted shortly.

In the meantime, if you have any questions please get in touch. All our clinicians are itching to discuss dentistry and get back to doing what they love!

We are, and will continue to be here for you, telephone 01242 522230 or email,

Stay safe, keep well, and see you soon.

Clare Pollard
Practice Manager