As we enter another week of lockdown, we all hope that you are continuing to cope with this uncertainty.
This update is written as we are entering the sixth week of lockdown and supplements my video below.
Some of you may know that the NHS has been working behind the scenes to set up urgent dental centres, to allow patients with serious dental emergencies to be seen. It is still early days, but the facility to refer the most serious of emergencies now exists. Currently treatment is restricted, so if you have a problem in the first instance please call us at the practice, where our front desk staff and our clinicians can advise what can be done and the best course of action for you.
The most recent advice from our Chief Dental Officer said that it is hoped that there will be a phased return to treatment, but to be honest we still don’t know how that will occur, nor when. Other countries have begun to implement change, so we hope that NHS England may follow suit.
What I do know is that our fabulous team is already willing and able to help in any way possible. We continue to plan for the weeks ahead and will be extending our clinical hours to include evenings and weekends, to help ensure that those of you who were in the middle of treatment or now need treatment will be looked after as quickly and efficiently as possible. For member clients, healthy mouth reviews including oral cancer checks and where possible hygiene, will also be given priority to minimise the impact that the last few weeks have caused you.
I popped in to check on the practice and to see how Carley and Lucy, our front desk members were holding up. Socially distanced and in contact with our clinicians every day, they have been amazing. As more than one person has said, it is so reassuring that if I need to call there is someone I know (and who knows me) at the end of the phone.