Last week, Illume received an excellent review via the Best of Cheltenham, from a US citizen visiting the UK who required emergency dental treatment. Fortunately Practice Owner Tim Rumney was able to see him in a dedicated emergency appointment that very morning, where he attended to his needs and provided advice for a long term solution to his problem.
In review of Illume’s efforts, the client wrote “Tim, Alison, I cannot thank you enough for your professionalism, the capabilities of your office, talking me through the alternatives and recommendations, and your kindness.”
Illume has now received a massive 300 reviews on the Best of Cheltenham’s website with a top rating of 5/5. Most reviews comment on the friendly and caring atmosphere at the practice, together with Illume’s ability to make a visit to the dentist a pleasurable experience.
Client care and oral health is always at the forefront of Illume’s practice values, with a particular focus on ensuring clients feel comfortable and at ease.
Illume’s Non Clinical Director, Alison Rumney, comments, “The number of positive reviews Illume has received on the Best of Cheltenham website is excellent and shows that our clients understand and appreciate the level of care they receive at the practice.”
“Many reviews also highlight how Illume dentists make our clients proud of their smile, which we achieve through services such as our Healthy Mouth Review and Smile Check.”
Have you visited Illume recently? Did you have a pleasurable experience? Please take the time to leave a review on the Best of Cheltenham’s website or via Illume’s Google business listing.
Alison finishes “We really appreciate all clients who take the time to leave us a review, especially as word of mouth is one of our most important methods in receiving new clients – indeed a majority of new clients visit us following recommendation from a named client - we are immensely grateful for this and the excellent feedback we receive from them.”