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Compassion is vital to continued loyalty from client Myrna Daniels

Long-standing Cheltenham resident, Myrna Daniels, has been coming to Illume for more than 25 years and now sees Tim for regular Healthy Mouth Reviews.

For Myrna, our dental expertise is a given, but it’s the compassion she receives from our professional team which is one of the things she most values and the main reason behind her continued loyalty.

Myrna says, “It’s very important to have your teeth done well, but for me it’s also very important to have a rapport with my dentist and I have that with Tim.”

Illume believes that taking the time to get to know clients is absolutely vital in developing an understanding of their specific needs and a valued element of the ‘Illume difference’.

Our dental team prides itself on working in partnership with clients to discuss options before any treatments take place. This commitment to offering a quality personal service permeates through all aspects of the practice, as Myrna explains “From the minute you walk through that door you feel that you’re among friends and they care about you.

“It’s me in that chair and he cares about what’s going on in MY mouth.”

Hear more from Myrna by watching this short film.